Postage and Return Policies
Read more about The Stone Circle online crystal shop's postage and packaging policies below.
UK Postage
We will use standard small parcel packaging on most packaged crystals and Scottish minerals, up to 2kg. We keep all our postage receipts for reference. 2nd class small parcels arrive within 5 days.
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We offer you the option of first class crystal postage for those who want their Scottish crystals sooner!
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We will post within 3 days at most.
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UK buyers spending over £30 receive free shipping.
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Please allow up to 2 weeks for shipping during busy periods. If a fortnight has passed and your item has not arrived, then feel free to message us so we can follow up.
International Postage
We always send our rock mail internationally tracked so that you can keep tabs on where it is. The Royal Mail can have your parcel delivered within 8-10 working days but you should give it three weeks if you are in Australia, Canada, or America. You guys are far away. Allow a full month for purchases at Christmas and other busy times of the year.
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We now offer free postage for international buyers who spend more than £150 GBP.
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We split up international postage for our Scottish rocks into regions. This allowed us to separate the USA so that other countries don't soak the tarriff costs. Sorry guys.
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Your rock mail should arrive within a maximum of 3 weeks during regular periods. We will send you a tracking code when we dispatch your order.
Returns Policy
We judge returns on a case-by-case basis. If we can replace a missing item, we will try to do so. We can take missing postal items up with Royal Mail on our end. There is, alas, nothing we can do to speed up customs.
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Returns of items which were not wanted and in good faith are absolutely fine. Use our ocntacts page to get in touch, or use the contacts box which should be floating around in the bottom right hand corner of the page.
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Things go wrong. If we made a mistake with your order then we really are sorry. A lot of the duties of running a small business fall on one person and that person gets tired. Oh so very tired.
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Please judge us by our better moments.
